Shipping & Retruns
All orders will be processed within 12-24 hours on business days after your order has been placed. Shipping delivery may take up to 2-4 business weeks.
For tracking information please contact us via email or phone through our Customer Service Center so we can assist you further with the status of your order.
Thank you for your patience!
Once your order is processed, shipping usually takes between 2-4 business weeks, depending on the item since most of them are handmade/handpainted. Please don't hesitate to contact us at firstname.lastname@example.org if you have any questions - our support and customer service team always respond within 24 hours on business days. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered.
LOST, STOLEN OR UNDELIVERED PACKAGES
Please note that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns. If provided by our logistics partner, we will provide customers with tracking information and support on their order.
WHERE DO PRODUCTS SHIP FROM?
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.
To return an item please email us at: email@example.com for further instructions. Do not send your item back to the manufacturer, unless our support team explicitly instructs you to do so. To complete your return, we require a receipt or proof of purchase. You have 14 days upon receipt to raise a claim. If 14 days have exceeded, please contact firstname.lastname@example.org. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers are responsible for return shipping. Shipping costs are non-refundable. Once we receive returned packages they are inspected and will be processed within 3-6 business days. We will process the refund of the amount of the item at the time of purchase minus shipping charges (if applicable, if you have ordered the wrong item it will depend on customer service if they decide to accept a return or refund the item).
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
For further questions, please review our FAQs or contact us before your order at firstname.lastname@example.org